Terms & Conditions

Our Terms and Condition

By reading this page, it means that you agree with the terms and conditions that applied by our company

1. RESERVATION
Reservation / booking should be addressed to our email : eborneo@hotmail.com, phone : +62 813 51375012 or to our office address.

2. PAYMENT PROCEDURES
At the booking confirmation is OK 25 % of total tour prices deposit will be requirred and have to be transfer to our bank account and the balance is fully payment at least 7 days before arrival date. Remittance be made by email, faximile, short messeges or via other communication media to our official address.

3. TOUR PRICE INCLUDED
All tour included with Accomodation on Twin sharing basis at the hotel specified with minimum 2 person travelling together, Using tent/longhouse/local house when tour mode is trekking or adventures, Meals codes that specified on the itinerary as B(breakfast), L(lunch), D(dinner) base on local menu and also with local cooker or guide when trekking or adventures.

Tranportation for all the program is using private ac car / tourism bus base on the program with standard tourims and safety. Tour and transfer as per itinerary, city tour all inclusive entrance fee, donation, parking fee, english speaking guide, porleps.

4. TOUR PRICE EXCLUDED
Airfares, sea ship passenger and charter flight and other personal expenses not mentioned in the itinerary, excess baggage charge, mini bar, laundry, alcoholid drink, tips for driver and guide. Travel insurance except those under indonesian government policy.

5. REFUNDS
No refund for any items include in the program, unused items, cancell items due to change schedules, and some items for force majeur.

6. CANCELLATION POLICY
Cancellation charge are subject to the regulation of air and coach operator, hotel proprietors and other principles involved. If cancellation occurs any of charges below will be applied :
- More than 30 days  before arrival will be charged No charge
- 30 to 15 days before arrival will be charged 25 % from the total tour prices.
- 16 to 05 days before arrival will be charged 50 % from the total tour prices.
- 04 to 02 days before arrival will be charged 75 % from the total tour prices.
- Less than 02 days will be charged 100 % from total tour prices.

7. RESPONSIBILITY
Borneo holidays acts as agent to transportation, hotel, and other services on the program and should not assume any responsibitlies for lost, damage, injury, accident, delay, change of schedules, strikes or from any causes beyond our control being responsibitily of the travellers. The company reserves the right to alter routes, itinerary will or without prior notice if found the best and interest or efficient alternative.

8. FREE OF CHARGE (FOC)
One free of Charge (FOC) will be given for group with every 15 person travelling together in the same itinerary. Total group must be 15+1 (16 person) and paying for 15 person.

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Our Products

Mahakam River Cruise [4D3N]

East Kalimantan is known as the provice with oil center where there were pertamina's  tank for supplying gasoline to all

Exotice Orangutan Tour [3D2N]

Staying overnight in the house boat while you explore the camps in Tanjung puting National Park to observe the Orangutan

Loksado & Water Buffalo [2D1N]

Swimming buffalo are the buffalos that freed from their stable on the swamp area start in the morning till afternoon

Banjarmasin Stopover [2D1N]

Banjarmasin with its nickname as a city with thausand river where there were two big river namely Barito and Martapura